Ethical Collection Delivery
At Ethical Collection we want to make clean, natural beauty accessible to everyone. Our delivery policy at Ethical Collection is that our kits are delivered throughout New Zealand, free of charge.
Free NZ Delivery for orders over $65
When you spend over $65 we will deliver within New Zealand for free. Please note that deliveries to the Outer Islands (Chatham, Kawau, Waiheke etc) may incur some delivery costs. Deliveries to Australia will incur a shipping fee which is calculated at the checkout.
We aim to process all orders within 2 working days of receiving them (please allow for up to 4 working days over the busy holiday periods).
Cancelling your order
If you wish to cancel your order please contact us by email at
firstname.lastname@example.org as soon as possible. If you cancel before your order is dispatched you will receive a full refund.
If your items have already been sent then your order can no longer be cancelled.
Please follow the returns process once your order arrives and please note that we
are not able to refund your delivery fee.
You can track your parcel using the tracking number supplied to you when you order with us.
Currently we only deliver to addresses within New Zealand and Australia.
Multi Delivery Addresses Per Order
We do not offer the service to ship to multiple addresses at present. Please create a separate order for each delivery address.
At Ethical Collection our ultimate goal is to have happy customers/we want to ensure that you have the products that suit you best. That is why the Ethical Collection’s returns policy goes above and beyond the expectations of the two relevant statutory laws, The Consumer Guarantees Act and Fair Trading Act. These laws provide the basis for our returns policy but we also offer you further protection as a valued customer of Ethical Collection.